coco92 Privacy Policy for Pakistani Players

coco92 ("we", "us", "the platform") is committed to protecting the privacy of everyone who uses the coco92 gaming platform — whether through the website or the mobile app. This Privacy Policy explains what personal data we collect from players in Pakistan, how that data is used and the steps we take to keep it secure.

By registering an account on coco92 or using any part of the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

We are committed to handling your data with transparency and care. If anything in this policy is unclear, the coco92 support team is available 24/7 to answer your questions through live chat in the platform or app.

coco92 collects only the personal data that is necessary for the operation of the platform and the delivery of a safe gaming experience. The categories of data we collect are as follows:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly necessary for identity verification purposes.

coco92 collects personal data through several channels:

• Direct registration: When you create a coco92 account, you provide your name, email address, phone number and date of birth.
• Identity verification: Where verification is required, you may be asked to submit a copy of your CNIC or passport. This is handled securely through a trusted verification partner.
• Deposits and withdrawals: Transaction data is recorded each time you add or withdraw PKR funds using JazzCash, Easypaisa, Raast, bank transfer or card.
• Gameplay activity: The platform automatically logs game sessions, bets placed and outcomes as part of normal platform operation.
• Device and technical data: When you access coco92 through a browser or the mobile app, standard technical information such as your IP address, device model and operating system is recorded automatically.
• Communications: Any messages you send through the live chat support or by email are retained as part of the support record for your account.

Your personal data is used by coco92 for clearly defined purposes only. We do not use data for purposes that are incompatible with the reason it was originally collected.

The primary purposes for which coco92 uses your data include:

• Account management: Creating and maintaining your coco92 account, processing logins and keeping your profile up to date.
• Transaction processing: Handling PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Identity verification: Confirming that you meet the age and eligibility requirements before allowing withdrawals or where unusual account activity is detected.
• Platform security and fraud prevention: Monitoring account activity to detect suspicious behaviour, prevent multiple account creation and protect against payment fraud.
• Customer support: Using your contact details and account history to resolve queries, disputes and technical issues.
• Responsible gaming: Reviewing gameplay patterns to identify potentially problematic behaviour and reaching out where necessary to offer support tools such as deposit limits or self-exclusion.
• Platform improvement: Analysing aggregated usage data to improve game performance, the app experience and overall platform reliability.
• Communications: Sending you important account notifications, security alerts and — where you have opted in — information about promotions, bonuses and platform updates.

coco92 does not sell your personal data. We share data only where it is necessary to operate the platform or where we are required to do so. The categories of third parties we may share data with are:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks require transaction data to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers: Where KYC verification is required, your identity documents are shared with a trusted verification partner. This data is used solely for the purpose of confirming your identity.
• Fraud detection services: Technical data including IP addresses and device information may be shared with anti-fraud tools to protect the platform and its players.
• IT and hosting providers: The infrastructure that powers coco92 is maintained by third-party technology providers. These parties process data only on our instruction and under strict data handling agreements.
• Legal and compliance: Where required by applicable law or in response to a lawful request, coco92 may disclose personal data to relevant authorities. We will only do so to the extent required and will inform you where legally permitted to do so.

All third parties that process your data on behalf of coco92 are required to maintain appropriate data security measures. They are not permitted to use your data for their own marketing or commercial purposes.

All financial transactions on coco92 are denominated in PKR. When you make a deposit or request a withdrawal, the relevant transaction details — including the payment method used, the amount and the timestamp — are recorded in your account history.

coco92 does not store full payment card numbers or mobile wallet PINs. Payment processing is handled by the respective payment providers (such as JazzCash or Easypaisa), and only the confirmation data necessary to reconcile your account balance is retained by coco92.

Transaction records are retained for a minimum period to comply with financial record-keeping requirements. During this period, these records may be reviewed in the event of a dispute, fraud investigation or withdrawal verification request.

coco92 uses cookies and similar technologies to operate the platform effectively and improve the user experience. A cookie is a small text file placed on your device when you visit the site or use the app.

The types of cookies coco92 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during an active gaming session.
• Performance cookies: Collect anonymised data about how the platform is used — for example, which games are most popular or where players encounter errors. This helps the team improve the experience.
• Preference cookies: Remember your settings such as language preference and notification options so you do not have to reconfigure them each visit.
• Security cookies: Used to detect unusual login behaviour and protect against session hijacking or account takeover attempts.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the platform, including the ability to stay logged in during a game session. The coco92 mobile app manages session data through secure app storage rather than browser cookies.

coco92 takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL/TLS encryption: All data transmitted between your device and coco92 is encrypted in transit. This applies to both the website and the mobile app.
• Secure data storage: Personal data is stored on servers with access controls that restrict who can view or modify records. Storage environments are monitored for unauthorised access attempts.
• Access controls: Only staff with a genuine operational need to access your data can do so. Access is logged and reviewed regularly.
• Two-factor authentication: coco92 supports additional login security options including biometric authentication on the mobile app.
• Regular security reviews: The platform's security posture is reviewed periodically to identify and address potential vulnerabilities.

While coco92 takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login details with anyone.

coco92 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. The general retention principles we follow are:

• Active accounts: Personal data associated with an active account is retained for the duration the account remains open.
• Closed accounts: Following account closure, certain data — including identity verification records and transaction history — is retained for a minimum period to satisfy financial record-keeping obligations and to support the resolution of any disputes that arise after closure.
• Support communications: Chat logs and email correspondence with the support team are retained for a reasonable period to allow reference in the event of a follow-up query or dispute.
• Marketing preferences: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again without fresh consent.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to you individually.

As a coco92 player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data coco92 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For basic profile details, you can also update these directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this request where there is no legal or operational reason to retain the data. Note that certain transaction and identity records may need to be kept for a defined period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask coco92 to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time without it affecting prior processing.

To exercise any of these rights, contact the coco92 support team through live chat or by email. Requests will be reviewed and responded to within a reasonable period. We may need to verify your identity before actioning a data request.

coco92 is strictly an adults-only platform. No person under the age of 18 is permitted to register, use the platform or provide any personal data to coco92. Age is confirmed at the point of registration, and further verification may be requested before withdrawals are processed.

If coco92 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and the data will be deleted as promptly as possible in accordance with this policy. Any funds in the account at the time of closure will be returned through the original deposit method.

We encourage parents and guardians to use available parental control tools on shared devices to prevent underage access to online gaming platforms.

coco92 may update this Privacy Policy from time to time to reflect changes in the platform, applicable practices or legal requirements. When material changes are made, the "Last updated" date shown at the top of this page will be revised.

For significant changes that affect how your data is used, coco92 may also notify registered players through the platform or by email. However, it remains your responsibility to review this page periodically. Continued use of coco92 after a policy update constitutes acceptance of the revised terms.

If you have any questions, concerns or requests related to this Privacy Policy or the way coco92 handles your personal data, please reach out to the support team. We take all privacy-related enquiries seriously and will respond as promptly as possible.

You can contact us by email at [email protected] or through the live chat feature available 24/7 within the platform and the coco92 mobile app. When contacting us about a data matter, please include your registered username and a clear description of your request so we can assist you efficiently.

For concerns related to responsible gaming, self-exclusion or account management, please visit the Responsible Gaming page or the FAQ page for detailed guidance.